Stand in the Sun B.V. (“YIONN”) has drawn up this privacy statement regarding the way we collect, use, and protect your (personal) data to show you that we take the protection of your privacy very seriously.
In this statement, we inform you about how YIONN handles your personal data. This privacy statement applies to all personal data collected by YIONN for the online services we provide. Stand in the Sun qualifies here as “Responsible Party” within the meaning of the Dutch Personal Data Protection Act and as “Controller” within the meaning of the General Data Protection Regulation (“GDPR”).
When you visit our website, you automatically leave certain data behind. Which information we receive and store depends on how you use the yionn.com website. Below you can read more about the following topics:
- Which personal data are processed, for what purposes, what is the legal basis for the processing, and with whom do we share them?
a. When using the website;
b. When you sign up for the newsletter or request information material;
c. When you create an account and shop in our webshop;
d. When you use customer service;
e. When posting a review about a product. - How is your data protected?
- How long is your data stored?
- Access, correction, and modification of your data, and other rights you are entitled to;
- Contact details and changes to the policy.
1. Which (personal) data are processed, for what purposes is the data used, and with whom is it shared, if applicable?
As part of our services, YIONN records various (personal) data. It depends on how you use our website and/or webshop which data is involved. You can use our site in the following ways:
a. You only visit our website;
b. You sign up for our newsletter or request information material;
c. You create an account (and you shop in our webshop);
d. You shop in our webshop without a login/account;
e. You shop in our webshop but do not complete your order;
f. You chat with us via the website;
g. You provide feedback or reviews via our site;
h. You use customer service.
Below we describe for each type of use which data we process, why, the legal basis on which we process the data, and which other parties we may share the data with. We never share your data with parties other than those mentioned below without your permission. We will also never sell your data to third parties.
a. You only visit our website
Read about our Cookie Policy here.
b. You sign up for the newsletter or request information material
If you sign up for a YIONN newsletter, or ask us to send you information material, your personal data will be used to inform you about our products and services. When you buy a product from YIONN and leave your details, for example by asking a question, we may inform you about other YIONN products in the future.
You can always unsubscribe from the newsletter or mailing list via opt-out or by contacting us at support@yionn.com
WHICH DATA
We process the following data:
• First and last name;
• In case of newsletter subscription: email address;
• When requesting information material: depending on how you request this and what you request: home/delivery address, phone number, IP address, email address;
• When signing up for the newsletter, you can also enter your date of birth and gender if you wish.
WHICH PURPOSE
YIONN uses your data for the following purposes:
• Delivering newsletter or information material, also based on age and gender.
WHICH LEGAL BASIS
When signing up for our newsletter and/or requesting information material, you give unambiguous consent via an opt-in for the processing of the above data, so that we can deliver the newsletter and/or information material to you. You have the right to withdraw this consent at any time by simply sending an email to support@yionn.com.
SHARED WITH WHOM
We share this information with:
• The third parties that manage our mailing lists and send the newsletters;
• The third parties we engage for the delivery of information material.
c. You create an account (and you shop in our webshop)
To place an order via our website, you can register as a customer via yionn.com. You create an account that is protected with a password and linked to your email address. You enter your details yourself and can also change them at any time by logging into your account.
WHICH DATA
We process the following data:
• First and last name;
• Home (delivery) address;
• Email address;
• Phone number;
• IP address;
• Which products you have viewed in the last 60 days;
• Which products you have ordered;
• Your last visit and login are also recorded.
We do not process payment details. Payments to our webshop are processed via a third party (Payment Service Provider, which is Mollie). You can pay safely in various ways via Mollie. You only enter your credit card or bank account details on these secure pages and then complete your order there. We only receive notification from Mollie whether your payment has been received, but not your credit card or bank account number. If you choose to pay via Klarna, the above also applies, but in addition, we record your date of birth; this is necessary for the authentication of your payment and this information is shared with Klarna.
When you choose to pay via Klarna, Klarna reserves the right to carry out (or have carried out) a creditworthiness assessment. For more information about Klarna, visit the website www.klarna.com. For questions about this assessment, please contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 CoC: 50315250
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use the data you store in your account to process your orders – in other words, to execute the agreement with you;
• We use your IP address, email address, and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHICH LEGAL BASIS
The processing of the above data is necessary for the execution of your order – in other words, to execute the agreement we have with you.
SHARED WITH WHOM
We share this information with:
• Our partners who prepare, ship, and deliver the orders to you;
• Our partners who improve your online shopping experience;
• Our partners who handle the payment;
• Our partners who provide the database in which all order data and customer data for our website are recorded.
CUSTOM AUDIENCE TARGETING
When you order products from us, and you have given us permission for this, we can also use your email address for custom audience targeting via Facebook and Google. YIONN creates a custom audience group by uploading its customers’ email addresses into an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign. If you no longer wish to be part of a custom audience advertising tool, you can indicate this at any time via the following email address: support@yionn.com.
d. You shop in our webshop without a login/account
To place an order via our website, it is not necessary to register as a customer. You enter the data we need to carry out your order yourself and can also change this data at any time.
WHICH DATA
• We process the following data:
• First and last name;
• Home (delivery) address;
• Email address;
• Phone number;
• IP address;
• Which products you have ordered;
We do not process payment details. Payments to our webshop are processed via a third party (Payment Service Provider, which is Mollie). You can pay safely in various ways via Mollie. You only enter your credit card or bank account details on these secure pages and then complete your order there. We only receive notification from Mollie whether your payment has been received, but not your credit card or bank account number. If you choose to pay via Klarna, the above also applies, but in addition, we record your date of birth; this is necessary for the authentication of your payment and this information is shared with Klarna.
When you choose to pay via Klarna, Klarna reserves the right to carry out (or have carried out) a creditworthiness assessment. For more information about Klarna, visit the website www.klarna.com. For questions about this assessment, please contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 CoC: 50315250
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use the data to process your orders – in other words, to execute the agreement with you;
• We use your IP address, email address, and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHICH LEGAL BASIS
The processing of the above data is necessary for the execution of your order – in other words, to execute the agreement we have with you.
SHARED WITH WHOM
We share this information with:
• Our partners who prepare, ship, and deliver the orders to you;
• Our partners who improve your online shopping experience;
• Our partners who handle the payment;
• Our partners who provide the database for our website.
e. You shop in our webshop and are logged into your account but do not complete your order
If you place products in the shopping cart on our website but then do not complete your order for whatever reason, but have left your email address (for example because you logged into your account), we may help you to still complete this order. We do this by sending you an email with the products that were in your cart.
WHICH DATA
We process the following data:
• Email address;
• Phone number;
• IP address;
• Which products you placed in the shopping cart but have not yet paid for.
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use the data you register to help you complete your order via email or phone;
• We use your IP address and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHICH LEGAL BASIS
The processing of the above data is necessary to check that nothing went wrong in your ordering process.
SHARED WITH WHOM
We share this information with:
• Our partners who send the email in which we remind you of the contents of your shopping cart.
f. You chat with us
If you stay on a webpage for a long time, a chat functionality may be started. Also, if you have questions for us, you can start the chat functionality with Customer Service on the website. You provide a (fictitious) chat name for this.
WHICH DATA
We process the following data:
• Your chat name;
• (optional) email address, if you provide it yourself;
• IP address;
• The duration of your visit to our website.
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use the data to be able to chat with you and advise you on our products and the use of the website;
• We use your IP address and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHICH LEGAL BASIS
The processing of the above data is necessary to be able to chat with you and possibly provide you with advice on our products or the use of our website, in other words, to improve our service. If you provide us with data yourself via the chat, such as your email address, you agree that these will be used for the purpose mentioned in this policy.
SHARED WITH WHOM
We share this information with:
• Our partners who provide the chat software to communicate with you.
g. You provide feedback or reviews via our site
If you want to post a review or otherwise provide feedback on our customer service or our products, you can do so on our website by logging into your customer account.
WHICH DATA
We process the following data:
• Your (fictitious) name that you want shown with the review;
• Email address (we do not show this with your review on the website);
• Your feedback or content of the review;
• The number of stars you give our product.
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use your (fictitious) name, the number of stars you gave us, and your feedback or review to show our other customers what you think of our products and services;
• We may also use the data to find a solution to the problem you raised.
WHICH LEGAL BASIS
The processing of the above data is necessary to post your feedback or review on our website and, in that context, to possibly contact you to find a solution to the problem or complaint you raised.
SHARED WITH WHOM
We share this information with:
• Our partners who manage the website;
• Our customer service who may be able to help you with a complaint.
h. You use customer service
When you contact us, for example by asking a question to customer service via support@yionn.com, phone, social media, or mail, we use your personal data to respond to your question. We then record your question in our customer service administration.
WHICH DATA
We process the following data:
• Your first and last name;
• Depending on how you approach us: your phone number, email address, and/or home address.
WHICH PURPOSE
YIONN uses your data for the following purposes:
• We use the data to improve our service;
• We use the data to advise you on your choices in our webshop;
• We use the data to help you if you have questions or complaints about our products.
WHICH LEGAL BASIS
The processing of the above data is necessary to advise you or help you with questions and/or complaints, depending on the reason you contact us.
SHARED WITH WHOM
We share this information with:
• Our partners who help us offer and carry out customer service.
2. How is your data protected?
YIONN understands that keeping your personal data safe is very important. The data stored in our database is protected using standard electronic security techniques, according to the applicable standards for data security.
You only get access to your account if you enter your email address and password correctly. All passwords and sensitive information are protected by encryption and are never visible to us.
Our websites and web applications are secured by SSL certificates. You can recognize this by the green lock icon to the left of the URL in your browser’s address bar. All data you send and receive via our website is thus encrypted and cannot be read by third parties. The exchange of data between our websites and our processing partners also takes place via secure connections.
3. How long is your data stored?
YIONN does not store your data longer than is legally permitted and necessary for the purposes for which your data is processed. How long certain data is stored depends on the nature of the data and the purposes for which it is processed.
4. Access and correction of your data and other rights you are entitled to
a. Access, correction, and deletion of your data
If you wish, YIONN can provide you with an overview of your personal data known to us. If the information turns out to be incorrect, or if storing it turns out to be in conflict with applicable laws and regulations, we will correct this information or delete it at your request. Requests for access, correction, or deletion of data can be submitted at any time by sending an email to support@yionn.com. YIONN will then delete or adjust your data within 4 weeks after confirmation.
b. Objecting
If you do not agree with a certain processing of your data, you can object to the processing at any time by sending an email to support@yionn.com. We will respond to your objection as soon as possible after receiving your email, but in any case within 4 weeks.
c. Data portability
You have the right to data portability. This means that you have the right to receive the personal data you have provided to us in a usable form to transfer it to another controller. If you wish to receive your data in such a form, you can send an email to support@yionn.com. We will then contact you as soon as possible to discuss in which format you want to receive the data. We will respond to your request and provide the data within 4 weeks after this contact, and at the latest within 3 months if the request is complex.
d. Withdrawing previously given consent
If you have given us consent for the processing of your personal data, you can withdraw this consent at any time by sending an email to support@yionn.com. We will answer and confirm your request regarding withdrawal of consent as soon as possible, but in any case within 4 weeks.
e. Filing complaints with a supervisory authority
If you have concerns or are worried about the way we handle your Personal Data, including the way we have processed your Personal Data, you can report this to a data protection authority authorized to hear these complaints.
5. Contact details and changes to this policy
If you want to contact us regarding questions or comments about this privacy statement, you can do so via the following contact details:
Stand in the Sun B.V.
Phone number from the Netherlands and Belgium: 0031 (0)76 – 205 52 74
Email address: support@yionn.com
Postal address: Lichttorenhoofd 2, 4871 CC Etten-Leur, The Netherlands
This Privacy Policy may be changed by YIONN from time to time if new developments occur and/or it deems this necessary.
