Returns, exchanges & complaints

If you are dissatisfied with any product from YIONN, for any reason, you may return it to us WITHIN 30 DAYS of purchase. Our 30-day money-back guarantee in no way affects the legal right of withdrawal.

How can I return an order?

  • Within 30 days of receiving your order, send us advance notice at support@yionn.com that you are returning one or more products. This is how we know that a return is arriving and who it is from. Without timely return notification in advance, we cannot process your return and you will not be eligible for a refund.
  • The cost and risk of shipping your return is at your own expense.
  • Pack your return securely and always use a box to put the products in. YIONN products do not fit through the mailbox, so a return presented as a mailbox package will not be accepted and is not eligible for a refund.
  • If you received a free gift/product with your order during a promotion and would like to return your entire order, we would ask that you also return the free gift/product. If you return your entire order but want to keep the free gift/product, the value of the free gift/product will be deducted from the refund of the rest of the order you returned.
  • Within 5 days of receiving your return, you can expect a refund from us to the same account number or payment method you used to pay for your order.
  • You will receive a full refund from us if you cancel the entire order. If you return part of your order, we will refund you the value of the returned products. CAUTION: Are you returning products and does the total amount of your order fall below the value of free shipping? Then we are forced to deduct the free shipping from the amount to be refunded.
  • Empty products will not be accepted and are not covered by the return policy.
  • We do not accept returns on orders placed through a third party.

How can I revoke my purchase?

If you regret your purchase you can revoke it within 14 days after the order is delivered to you. To revoke your order, send us an unambiguous statement informing us that you are revoking the agreement. To do so, you can send an e-mail to support@yionn.com

  • You will return the products unused, undamaged and in their original packaging, within 14 days of reporting your withdrawal. The cost and risk of return shipping is at your own expense.
  • Upon receipt of your return, we will refund your full purchase price, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) within 5 business days.
  • We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.

Conditions on the right of withdrawal: If a product has become unsellable, for example: damage, use, missing packaging or any other reason a percentage of the purchase price will be withheld.

  • 25% of the purchase price for missing or damaged packaging
  • 75% of the purchase price for irreparable signs of use
  • 100% of the purchase price for defective goods

How can I file a complaint?

  • If you have a complaint about a product or the service of our web shop, please send it to support@yionn.com.
  • You will then receive a response as soon as possible. Normally within one day, but at the latest within 14 days from the date of receipt of your complaint.
  • If your complaint takes longer to process, you will receive confirmation of receipt within the 14-day period and an indication of when you can expect a more detailed response.
  • If your complaint cannot be resolved by mutual agreement within a reasonable time after it is filed, a dispute arises that you can submit to the Dispute Resolution Committee (https://www.degeschillencommissie.nl/).